Refund Policy

Last Updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions for refunds related to any services or products offered by Khorlynnoeshik. We are committed to customer satisfaction and fair business practices.

2. Company Information

Khorlynnoeshik
2 More London Riverside
London SE1 2AP
United Kingdom
Email: mailuse@khorlynnoeshik.world
Phone: +44 20 7940 6000

3. Free Educational Content

The educational content and resources available on our website are provided free of charge. As these materials are freely accessible, no refunds are applicable for accessing or using this content.

4. Paid Services or Products

Should we offer any paid services or products in the future, the following refund terms will apply:

4.1 Eligibility for Refunds

Refund requests may be considered under the following circumstances:

• Technical issues preventing access to purchased content or services
• Duplicate charges or billing errors
• Services not delivered as described
• Cancellation within the specified cooling-off period

4.2 Non-Refundable Items

The following are generally not eligible for refunds:

• Services already fully rendered or completed
• Digital products that have been downloaded or accessed
• Personalized or customized services
• Requests made outside the specified refund period

5. Cooling-Off Period

In accordance with UK Consumer Contracts Regulations, you have the right to cancel certain purchases within 14 days of the date of purchase without giving any reason. This applies to distance contracts and off-premises contracts.

5.1 Exceptions to Cooling-Off Period

The cooling-off period does not apply to:

• Digital content if you have consented to immediate delivery and acknowledged loss of cancellation rights
• Services fully performed with your prior consent before the end of the cooling-off period
• Personalized or customized goods or services

6. How to Request a Refund

To request a refund, please contact us with the following information:

• Your full name and contact information
• Order or transaction number
• Date of purchase
• Reason for refund request
• Supporting documentation if applicable

Send refund requests to:
Email: mailuse@khorlynnoeshik.world
Phone: +44 20 7940 6000

7. Refund Processing

7.1 Review Period

We will review your refund request within 5-7 business days of receipt and notify you of our decision.

7.2 Approved Refunds

If your refund is approved:

• Refunds will be processed within 14 days of approval
• Refunds will be issued to the original payment method
• You will receive confirmation once the refund has been processed
• It may take additional time for your bank or card issuer to process the refund

7.3 Partial Refunds

In some cases, partial refunds may be granted based on the extent of service delivery or product usage.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Chargebacks may result in suspension of access to services and may affect future transactions.

9. Modifications to Services

We reserve the right to modify, suspend, or discontinue any service at any time. In such cases, we will provide appropriate notice and refund options for affected customers.

10. Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015. You may have additional rights depending on your circumstances.

11. Disputes

If you are not satisfied with our response to your refund request, you may:

• Request escalation to a senior manager
• Seek resolution through alternative dispute resolution services
• Contact Citizens Advice Consumer Service for guidance
• Pursue legal remedies through appropriate channels

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For questions about this Refund Policy or to request a refund, please contact us at:

Email: mailuse@khorlynnoeshik.world
Phone: +44 20 7940 6000
Address: 2 More London Riverside, London SE1 2AP, United Kingdom